Read Me - Support Guide
This Support Guide is meant to help you resolve common issues that users face on Hyperliquid.
Read this page before you open a ticket. Tickets may take up to 48 hours for a response, with longer wait time on the weekend.
Recommendations
Search this Support Guide for your issue and try the suggested solutions
Search the Docs to better understand concepts you have questions about
If you can’t find the answer to your question, open a ticket in the Discord server. If your ticket is specific to app.hyperliquid.xyz, use this form, where you'll get an email response. Note that this form cannot receive or view files or images for security purposes
Note that applications on the HyperEVM are from independent teams building on the Hyperliquid blockchain. Any questions related to a specific application should be directed toward the respective team’s support channels
Important reminders
Never share your wallet, seed phrase, password, or private key with anyone or any website. If someone directly reaches out to you, assume they are a scammer.
There is no Hyperliquid app on any app store. Any app pretending to be the official Hyperliquid app is a scam. Do not download or interact with it.
Always check the full URL of any website you interact with. Scammers often use similar looking domains, e.g., “hyperliguid.xyz,” to prompt users to sign a malicious transaction.
The official Hyper Foundation website is https://hyperfoundation.org/
You can trade on https://app.hyperliquid.xyz/trade, in addition to other frontend websites
The official X (Twitter) accounts are https://x.com/HyperliquidX and https://x.com/HyperFND
The official Telegram announcements channel is https://t.me/hyperliquid_announcements
Do not open a ticket to ask about these topics
Points - The points program ended in 2024
Special referral programs - There are no special programs. There is only one referral program: https://hyperliquid.gitbook.io/hyperliquid-docs/referrals. Builders can use builder codes to monetize their apps: https://hyperliquid.gitbook.io/hyperliquid-docs/trading/builder-codes
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