Hyperliquid Docs
  • Hyperliquid Docs
  • Support
  • Read Me - Support Guide
  • FAQ
    • Connectivity issues
      • Connected via wallet
      • Connected via email
    • Deposit or transfer issues (Missing / Lost)
      • Deposited via Arbitrum network (USDC)
      • Deposited via Bitcoin network
      • Deposited via Ethereum network
      • Deposit via Solana network
      • Transfer or deposit to USDC (Perps) missing
    • Withdrawal issues
      • Withdrawal has not arrived in my wallet
      • My withdrawal keeps getting re-deposited
      • Withdrawing to Phantom Wallet
    • Trade outcome looks incorrect
      • Why was I liquidated?
      • How does margining work?
      • My TP/SL did not execute correctly
      • Leftover spot assets that I can’t sell
    • HyperEVM issues
      • Accidentally transferred to HyperEVM
      • Can’t see my HyperEVM assets in wallet extension
      • Gas problem on EVM
    • Unstaking & link staking issues
      • Unstaking transfer taking more than 7 days
      • Staking and trading account linking issues
    • Building on Hyperliquid
      • I have API related questions
      • I want to deploy a spot token or list a perp
    • I got scammed/hacked
  • Support Ticket
    • Open Discord Ticket
    • Open Zendesk Ticket
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  • Recommendations
  • Important reminders
  • Do not open a ticket to ask about these topics

Read Me - Support Guide

This Support Guide is meant to help you resolve common issues that users face on Hyperliquid.

NextConnectivity issues

Last updated 2 days ago

Read this page before you open a ticket. Tickets may take up to 48 hours for a response, with longer wait time on the weekend.

Recommendations

  1. Search this Support Guide for your issue and try the suggested solutions

  2. Search the Docs to better understand concepts you have questions about

  3. If you can’t find the answer to your question, open a ticket in either of the channels below:

    1. Discord

    2. Zendesk - Note that this channel cannot receive or view files or images for security purposes

    Note that applications on the HyperEVM are from independent teams building on the Hyperliquid blockchain. Any questions related to a specific application should be directed toward the respective team’s support channels

Important reminders

  1. Never share your wallet, seed phrase, password, or private key with anyone or any website. If someone directly reaches out to you, assume they are a scammer.

  2. There is no Hyperliquid app on any app store. Any app pretending to be the official Hyperliquid app is a scam. Do not download or interact with it.

  3. Always check the full URL of any website you interact with. Scammers often use similar looking domains, e.g., “hyperliguid.xyz,” to prompt users to sign a malicious transaction.

    1. The official Hyper Foundation website is

    2. You can trade on , in addition to other frontend websites

    3. The official X (Twitter) accounts are and

    4. The official Telegram announcements channel is

Do not open a ticket to ask about these topics

  1. Points - The points program ended in 2024

Special referral programs - There are no special programs. There is only one referral program:. Builders can use builder codes to monetize their apps:

https://hyperfoundation.org/
https://app.hyperliquid.xyz/trade
https://x.com/HyperliquidX
https://x.com/HyperFND
https://t.me/hyperliquid_announcements
https://hyperliquid.gitbook.io/hyperliquid-docs/referrals
https://hyperliquid.gitbook.io/hyperliquid-docs/trading/builder-codes